# &Open Help Guides and Tutorials

> Know more, do more with &Open

## Getting Started with &Open

- [What is &Open?](https://help.andopen.co/en/articles/6272302-what-is-open.md)
- [How does &Open source and select our gifts?](https://help.andopen.co/en/articles/6329613-how-does-open-source-and-select-our-gifts.md)
- [How to activate your &Open profile](https://help.andopen.co/en/articles/4037107-how-to-activate-your-open-profile.md)
- [&Open Gifting Glossary](https://help.andopen.co/en/articles/14427259-open-gifting-glossary.md)

## Resources for Gift Senders

- [Sending Gifts through the &Open Platform](https://help.andopen.co/en/articles/14425638-sending-gifts-through-the-open-platform.md)
- [How can I track the status of the gifts I've sent?](https://help.andopen.co/en/articles/6328940-how-can-i-track-the-status-of-the-gifts-i-ve-sent.md)
- [Sending physical, digital, and charitable gift options](https://help.andopen.co/en/articles/9031153-sending-physical-digital-and-charitable-gift-options.md)
- [Using AI to generate Gift Messages](https://help.andopen.co/en/articles/10495803-using-ai-to-generate-gift-messages.md)
- [Tracking your gift budget as a Gift Sender](https://help.andopen.co/en/articles/9787237-tracking-your-gift-budget-as-a-gift-sender.md)
- [Bulk Shipments and Event Gifting](https://help.andopen.co/en/articles/10415375-bulk-shipments-and-event-gifting.md)

## Resources for Gifting Admins

- [Overview of Key Reports](https://help.andopen.co/en/articles/5032060-overview-of-key-reports.md)
- [How to Access Reports](https://help.andopen.co/en/articles/5032053-how-to-access-reports.md)
- [How can I find my Campaign Stats?](https://help.andopen.co/en/articles/9019889-how-can-i-find-my-campaign-stats.md)
- [Using Reports to track Cost Centers and POs](https://help.andopen.co/en/articles/12418594-using-reports-to-track-cost-centers-and-pos.md)
- [Happiness Check Reporting](https://help.andopen.co/en/articles/15075478-happiness-check-reporting.md)
- [Inviting new users to the Gift Platform](https://help.andopen.co/en/articles/8880898-inviting-new-users-to-the-gift-platform.md)
- [User roles and permissions on the Gift Platform](https://help.andopen.co/en/articles/8880920-user-roles-and-permissions-on-the-gift-platform.md)
- [Suspending Users](https://help.andopen.co/en/articles/8880999-suspending-users.md)
- [Create a new team on the Gift Platform](https://help.andopen.co/en/articles/8880959-create-a-new-team-on-the-gift-platform.md)
- [Cost Centers and Purchase Order Numbers for Budget Tracking](https://help.andopen.co/en/articles/12416428-cost-centers-and-purchase-order-numbers-for-budget-tracking.md)
- [Inventory Management and Stock Allocation](https://help.andopen.co/en/articles/9307261-inventory-management-and-stock-allocation.md)
- [Setting and managing budget limits](https://help.andopen.co/en/articles/9787110-setting-and-managing-budget-limits.md)
- [Getting started with custom branded Themes](https://help.andopen.co/en/articles/9030651-getting-started-with-custom-branded-themes.md)
- [Deleting or duplicating a custom Theme](https://help.andopen.co/en/articles/9030816-deleting-or-duplicating-a-custom-theme.md)
- [Editing the copy in a custom Theme](https://help.andopen.co/en/articles/9030780-editing-the-copy-in-a-custom-theme.md)
- [Customizing fonts in a theme](https://help.andopen.co/en/articles/9030778-customizing-fonts-in-a-theme.md)
- [Editing colors in a Theme](https://help.andopen.co/en/articles/9030670-editing-colors-in-a-theme.md)
- [Adding imagery or video to a custom theme](https://help.andopen.co/en/articles/9030775-adding-imagery-or-video-to-a-custom-theme.md)
- [Charitable Donation Gifting](https://help.andopen.co/en/articles/14435880-charitable-donation-gifting.md)
- [Gift Sets: Create and send bundles of physical gifts](https://help.andopen.co/en/articles/15005007-gift-sets-create-and-send-bundles-of-physical-gifts.md)

## Resources for Recipients

- [Understanding the recipient experience](https://help.andopen.co/en/articles/14491668-understanding-the-recipient-experience.md)
- [Is there an expiration date for recipients to redeem their gift?](https://help.andopen.co/en/articles/4033612-is-there-an-expiration-date-for-recipients-to-redeem-their-gift.md)
- [Can recipients choose what gift they receive?](https://help.andopen.co/en/articles/4033619-can-recipients-choose-what-gift-they-receive.md)
- [How do recipients redeem a gift using OneLink?](https://help.andopen.co/en/articles/8936721-how-do-recipients-redeem-a-gift-using-onelink.md)
- [Digital Gift Redemption Journey: Starbucks US](https://help.andopen.co/en/articles/15281713-digital-gift-redemption-journey-starbucks-us.md)
- [Digital Gift Redemption Journey: Tim Hortons CA](https://help.andopen.co/en/articles/15328104-digital-gift-redemption-journey-tim-hortons-ca.md)
- [Digital Gift Redemption Journey: Doordash US](https://help.andopen.co/en/articles/15384911-digital-gift-redemption-journey-doordash-us.md)
- [Digital Gift Redemption Journey: Amazon UK](https://help.andopen.co/en/articles/15437658-digital-gift-redemption-journey-amazon-uk.md)
- [Digital Gift Redemption Journey: Amazon US](https://help.andopen.co/en/articles/15437827-digital-gift-redemption-journey-amazon-us.md)
- [Digital Gift Redemption Journey: Uber US](https://help.andopen.co/en/articles/15452043-digital-gift-redemption-journey-uber-us.md)

## Integrations

- [&Open integrations](https://help.andopen.co/en/articles/14554679-open-integrations.md)
- [Sales and &Open integrations](https://help.andopen.co/en/articles/14555990-sales-and-open-integrations.md)
- [Customer success and &Open integrations](https://help.andopen.co/en/articles/14556333-customer-success-and-open-integrations.md)
- [Event marketing and &Open integrations](https://help.andopen.co/en/articles/14556450-event-marketing-and-open-integrations.md)
- [Field marketing and &Open integrations](https://help.andopen.co/en/articles/14556574-field-marketing-and-open-integrations.md)
- [IT team: what you need to know about &Open integrations](https://help.andopen.co/en/articles/14556747-it-team-what-you-need-to-know-about-open-integrations.md)
- [&Open Integrations and API — What’s possible with Salesforce](https://help.andopen.co/en/articles/14554950-open-integrations-and-api-what-s-possible-with-salesforce.md)
- [Salesforce admin: what you need to know about the &Open integration](https://help.andopen.co/en/articles/14556914-salesforce-admin-what-you-need-to-know-about-the-open-integration.md)
- [Walkthrough: configuring Salesforce for synchronisation of gifting](https://help.andopen.co/en/articles/8466797-walkthrough-configuring-salesforce-for-synchronisation-of-gifting.md)
- [Adding custom fields to SFDC Contacts and Leads to capture gifting activity](https://help.andopen.co/en/articles/7202212-adding-custom-fields-to-sfdc-contacts-and-leads-to-capture-gifting-activity.md)
- [Automating your Campaigns with Salesforce](https://help.andopen.co/en/articles/9149283-automating-your-campaigns-with-salesforce.md)
- [How do I automate gifting using the &Open Salesforce Integration?](https://help.andopen.co/en/articles/10669456-how-do-i-automate-gifting-using-the-open-salesforce-integration.md)
- [How to disable automated Salesforce integrated gifting?](https://help.andopen.co/en/articles/10669560-how-to-disable-automated-salesforce-integrated-gifting.md)
- [How is the status updated on CampaignMembers?](https://help.andopen.co/en/articles/11534482-how-is-the-status-updated-on-campaignmembers.md)
- [How &Open uses Salesforce objects for campaigns](https://help.andopen.co/en/articles/12783057-how-open-uses-salesforce-objects-for-campaigns.md)
- [What's possible with HubSpot](https://help.andopen.co/en/articles/14555407-what-s-possible-with-hubspot.md)
- [Install the &Open app for HubSpot](https://help.andopen.co/en/articles/9647685-install-the-open-app-for-hubspot.md)
- [How &Open uses HubSpot properties](https://help.andopen.co/en/articles/13441052-how-open-uses-hubspot-properties.md)
- [HubSpot admin: What you need to know about the &Open integration](https://help.andopen.co/en/articles/14556867-hubspot-admin-what-you-need-to-know-about-the-open-integration.md)
- [Add &Open gifting to a HubSpot workflow](https://help.andopen.co/en/articles/15985651-add-open-gifting-to-a-hubspot-workflow.md)
- [Send a gift from a HubSpot contact record](https://help.andopen.co/en/articles/16733739-send-a-gift-from-a-hubspot-contact-record.md)
- [&Open Integrations and API — What’s possible with HR integrations](https://help.andopen.co/en/articles/14555594-open-integrations-and-api-what-s-possible-with-hr-integrations.md)
- [HR professionals and &Open integrations](https://help.andopen.co/en/articles/14556668-hr-professionals-and-open-integrations.md)
- [How do I connect my HR system to the platform?](https://help.andopen.co/en/articles/7971597-how-do-i-connect-my-hr-system-to-the-platform.md)
- [Supported HR Systems](https://help.andopen.co/en/articles/7971550-supported-hr-systems.md)
- [What information is accessible through a HR integration?](https://help.andopen.co/en/articles/7971557-what-information-is-accessible-through-a-hr-integration.md)
- [Required and optional data fields for HR integrations](https://help.andopen.co/en/articles/7973198-required-and-optional-data-fields-for-hr-integrations.md)
- [Connecting your gifting platform to Hibob HR](https://help.andopen.co/en/articles/8264039-connecting-your-gifting-platform-to-hibob-hr.md)
- [Connecting your gifting platform to Personio](https://help.andopen.co/en/articles/8085160-connecting-your-gifting-platform-to-personio.md)
- [Connecting your gifting platform to Workday HR](https://help.andopen.co/en/articles/8282094-connecting-your-gifting-platform-to-workday-hr.md)
- [Connecting your gifting platform to BambooHR](https://help.andopen.co/en/articles/8185776-connecting-your-gifting-platform-to-bamboohr.md)
- [Deleting data from your HR integrations](https://help.andopen.co/en/articles/8037125-deleting-data-from-your-hr-integrations.md)
- [Connecting &Open to Rippling](https://help.andopen.co/en/articles/15786961-connecting-open-to-rippling.md)
- [How do I configure Single-Sign-On \(SSO\) for my account](https://help.andopen.co/en/articles/7121708-how-do-i-configure-single-sign-on-sso-for-my-account.md)
- [Configuring single sign on with Okta](https://help.andopen.co/en/articles/8460769-configuring-single-sign-on-with-okta.md)
- [Configuring single sign-on with Google Workspace](https://help.andopen.co/en/articles/8469689-configuring-single-sign-on-with-google-workspace.md)
- [Mapping users to teams with single sign-on](https://help.andopen.co/en/articles/11325682-mapping-users-to-teams-with-single-sign-on.md)
- [&Open Integrations and API — What’s possible with the API](https://help.andopen.co/en/articles/14555749-open-integrations-and-api-what-s-possible-with-the-api.md)
- [Sending gifts from a Clay Table](https://help.andopen.co/en/articles/15566425-sending-gifts-from-a-clay-table.md)
- [Sending gifts from a Coda table](https://help.andopen.co/en/articles/15566661-sending-gifts-from-a-coda-table.md)
- [How do I create a data segment?](https://help.andopen.co/en/articles/11503246-how-do-i-create-a-data-segment.md)
- [What is a data segment?](https://help.andopen.co/en/articles/11503266-what-is-a-data-segment.md)
- [How do I create a birthday automation?](https://help.andopen.co/en/articles/11518314-how-do-i-create-a-birthday-automation.md)
- [How do I create a new hire automation?](https://help.andopen.co/en/articles/11518349-how-do-i-create-a-new-hire-automation.md)
- [How do I create a work anniversary automation?](https://help.andopen.co/en/articles/11518366-how-do-i-create-a-work-anniversary-automation.md)
- [Installing the &Open MCP](https://help.andopen.co/en/articles/16128935-installing-the-open-mcp.md)
- [Using the &Open MCP](https://help.andopen.co/en/articles/16129150-using-the-open-mcp.md)
- [Sales and GTM use cases for the &Open MCP](https://help.andopen.co/en/articles/16129379-sales-and-gtm-use-cases-for-the-open-mcp.md)
- [Building live gifting views in Claude](https://help.andopen.co/en/articles/16314263-building-live-gifting-views-in-claude.md)
- [Set up and use the &Open Slack integration](https://help.andopen.co/en/articles/15786818-set-up-and-use-the-open-slack-integration.md)
- [What the &Open Slack app can access](https://help.andopen.co/en/articles/15963747-what-the-open-slack-app-can-access.md)
- [Use &Open commands in Slack](https://help.andopen.co/en/articles/16401482-use-open-commands-in-slack.md)

## OneLinks

- [Creating and Managing OneLinks](https://help.andopen.co/en/articles/14465568-creating-and-managing-onelinks.md)
- [Tracking gifts sent using OneLinks](https://help.andopen.co/en/articles/8936724-tracking-gifts-sent-using-onelinks.md)
- [Terminating a OneLink](https://help.andopen.co/en/articles/8936734-terminating-a-onelink.md)
- [OneLink Rules and Permissions](https://help.andopen.co/en/articles/8936790-onelink-rules-and-permissions.md)

## Gift Catalogue

- [&Open Gift Catalogue Overview](https://help.andopen.co/en/articles/9518991-open-gift-catalogue-overview.md)
- [Customizing items while shopping in the gift catalogue](https://help.andopen.co/en/articles/9519015-customizing-items-while-shopping-in-the-gift-catalogue.md)
- [Ordering Digital Gifts through the Gift Catalogue](https://help.andopen.co/en/articles/14435852-ordering-digital-gifts-through-the-gift-catalogue.md)

## Warehouses and Shipping

- [&Open Warehouse SLAs and timelines](https://help.andopen.co/en/articles/9669590-open-warehouse-slas-and-timelines.md)
- [Which warehouse should I use?](https://help.andopen.co/en/articles/9669547-which-warehouse-should-i-use.md)
- [What are &Open's bulk order processing SLA's?](https://help.andopen.co/en/articles/9669594-what-are-open-s-bulk-order-processing-sla-s.md)
- [What to expect when receiving a gift from &Open that requires Customs Clearance?](https://help.andopen.co/en/articles/9787585-what-to-expect-when-receiving-a-gift-from-open-that-requires-customs-clearance.md)
- [What to expect when receiving a Gift in Brazil?](https://help.andopen.co/en/articles/9787596-what-to-expect-when-receiving-a-gift-in-brazil.md): A Guide for Recipients.
- [What to expect when receiving a gift in India?](https://help.andopen.co/en/articles/9787603-what-to-expect-when-receiving-a-gift-in-india.md): A Guide for Recipients
- [What to expect when receiving a gift in China?](https://help.andopen.co/en/articles/9787610-what-to-expect-when-receiving-a-gift-in-china.md): A Guide for Recipients
- [&Open's Fixed Price Shipping Costs](https://help.andopen.co/en/articles/14187950-open-s-fixed-price-shipping-costs.md)
- [&Open Warehouse Costs: Assembly, Custom Packaging, and Inbounding](https://help.andopen.co/en/articles/14188902-open-warehouse-costs-assembly-custom-packaging-and-inbounding.md)
- [Planning your inventory warehousing](https://help.andopen.co/en/articles/15485083-planning-your-inventory-warehousing.md)
- [July 2026 EU customs changes: What this means for your &Open gift shipments](https://help.andopen.co/en/articles/15648510-july-2026-eu-customs-changes-what-this-means-for-your-open-gift-shipments.md)
- [Customs, Duties & Taxes: What to know](https://help.andopen.co/en/articles/15648864-customs-duties-taxes-what-to-know.md)

## &Open Marketplace 

- [What is the &Open Marketplace?](https://help.andopen.co/en/articles/14465505-what-is-the-open-marketplace.md)
- [How do I log into my &Open Marketplace account?](https://help.andopen.co/en/articles/7549449-how-do-i-log-into-my-open-marketplace-account.md)
- [Marketplace Payments and Payment Methods](https://help.andopen.co/en/articles/6650515-marketplace-payments-and-payment-methods.md)
- [Marketplace vs Warehoused Custom Gifting](https://help.andopen.co/en/articles/15075763-marketplace-vs-warehoused-custom-gifting.md)
- [Marketplace Shipping and Delivery](https://help.andopen.co/en/articles/6653202-marketplace-shipping-and-delivery.md)
- [When I send a gift, what information does my recipient view?](https://help.andopen.co/en/articles/6653816-when-i-send-a-gift-what-information-does-my-recipient-view.md)
- [Marketplace Payment Errors](https://help.andopen.co/en/articles/9047735-marketplace-payment-errors.md)
- [How do I resolve a failed payment?](https://help.andopen.co/en/articles/9047760-how-do-i-resolve-a-failed-payment.md)
- [How do I send a digital voucher via Marketplace?](https://help.andopen.co/en/articles/13066608-how-do-i-send-a-digital-voucher-via-marketplace.md)

## Campaign Gifting

- [Creating campaigns on the Gift Platform](https://help.andopen.co/en/articles/8417317-creating-campaigns-on-the-gift-platform.md)
- [Sending gifts through campaigns](https://help.andopen.co/en/articles/8444236-sending-gifts-through-campaigns.md)
- [Managing groups and batch uploads for campaigns](https://help.andopen.co/en/articles/9015052-managing-groups-and-batch-uploads-for-campaigns.md)
- [Campaigns: Editing and Sending](https://help.andopen.co/en/articles/15004513-campaigns-editing-and-sending.md)
- [Using Marketplace gifts in campaigns](https://help.andopen.co/en/articles/15264072-using-marketplace-gifts-in-campaigns.md)
- [Managing your campaigns](https://help.andopen.co/en/articles/15280882-managing-your-campaigns.md)

## &Open FAQs

- [Do I need to have a mailing address to send a gift?](https://help.andopen.co/en/articles/4033557-do-i-need-to-have-a-mailing-address-to-send-a-gift.md)
- [How do I cancel a gift request?](https://help.andopen.co/en/articles/9620271-how-do-i-cancel-a-gift-request.md)
- [How do I offer gifts as a bundle to a recipient?](https://help.andopen.co/en/articles/9030782-how-do-i-offer-gifts-as-a-bundle-to-a-recipient.md)
- [How do I offer gifts as choices to a recipient?](https://help.andopen.co/en/articles/9030788-how-do-i-offer-gifts-as-choices-to-a-recipient.md)
- [How do I offer gifts as a surprise to a recipient?](https://help.andopen.co/en/articles/9030793-how-do-i-offer-gifts-as-a-surprise-to-a-recipient.md)
- [Why are only some countries available to send?](https://help.andopen.co/en/articles/3712165-why-are-only-some-countries-available-to-send.md)
- [How do I create a Marketplace account?](https://help.andopen.co/en/articles/6648911-how-do-i-create-a-marketplace-account.md)
- [I am unable to send gifts as my account is suspended. How can I resume gifting?](https://help.andopen.co/en/articles/7549391-i-am-unable-to-send-gifts-as-my-account-is-suspended-how-can-i-resume-gifting.md)
- [What is Gift History?](https://help.andopen.co/en/articles/9014718-what-is-gift-history.md)
- [How can I log into my account?](https://help.andopen.co/en/articles/6650844-how-can-i-log-into-my-account.md)
- [What is the maximum length of a video message I can record?](https://help.andopen.co/en/articles/10495975-what-is-the-maximum-length-of-a-video-message-i-can-record.md)
- [What's the difference between recording a video in Themes vs. during Checkout?](https://help.andopen.co/en/articles/10495980-what-s-the-difference-between-recording-a-video-in-themes-vs-during-checkout.md)
- [Can a recipient redeem gifts using OneLink multiple times?](https://help.andopen.co/en/articles/8936791-can-a-recipient-redeem-gifts-using-onelink-multiple-times.md)
- [What if I want a gift that I can't find in the catalogue?](https://help.andopen.co/en/articles/9519005-what-if-i-want-a-gift-that-i-can-t-find-in-the-catalogue.md)
- [How can I update my payment method for Marketplace gifting?](https://help.andopen.co/en/articles/7549387-how-can-i-update-my-payment-method-for-marketplace-gifting.md)
- [How can I find the receipt for a paid gift?](https://help.andopen.co/en/articles/7549395-how-can-i-find-the-receipt-for-a-paid-gift.md)
- [How do I add a credit card for my Team?](https://help.andopen.co/en/articles/9047707-how-do-i-add-a-credit-card-for-my-team.md)
- [Do recipients see the price of the gifts?](https://help.andopen.co/en/articles/7549423-do-recipients-see-the-price-of-the-gifts.md)
- [Can I send multiple gifts to the same recipient?](https://help.andopen.co/en/articles/15570992-can-i-send-multiple-gifts-to-the-same-recipient.md)
- [How do I contact &Open Support?](https://help.andopen.co/en/articles/16948876-how-do-i-contact-open-support.md)