Overview
Bulk Send for Events or On-the-Ground distribution: Send large quantities of gifts to be distributed on the ground at events or offices. We recommend planning at least 5 business days for processing in our warehouse(s) for bulk orders, and 3-10 business days for shipping.
The Bulk Order option is visible only when physical enterprise gifts are added to the cart. This option does not appear if the cart contains digital gifts, cause gifts, or On Demand gifts. The feature is accessible exclusively to Admins.
Adding Gifts to the Cart for a Bulk Order
Add physical custom gifts to the cart and proceed to checkout.
Select the a bulk order for an event option.
For bulk sends, the recipient will receive all the selected items, there is no option for recipient choice.
[Important] If the cart contains gifts with sizes, you can specify the quantity of each size.
You can choose not to send specific variants as well. For example, you can set the quantity for Sweatpants sizes S and M to 0 while assigning quantities to sizes XS and L.
Stock Allocation and Budget Checks
The platform checks if the team has sufficient stock allocated to them. Senders cannot send more items than their team's allocated stock for bulk sends. If they attempt to do so, a warning will be displayed. See also: Stock Allocation
For example, this user has 20 Sweatpants allocated to their team. Below when trying to send 24 (21+1+1+1) sweatpants, the platform shows a warning.
The platform checks if the user has sufficient budget allocated to them. Users cannot send items exceeding their allocated budget for bulk sends. If they attempt to do so, a warning will be displayed. See also: Budget Limits, Tracking Budgets
Select sending method & complete recipient details
After adding quantity, proceed to select your sending method.
Then fill in any applicable remaining fields.
The recipient details section clearly indicates the warehouse from which the gifts will be shipped.
Click on Confirm Order.
You will see a confirmation page.
Tracking Order in Gift History
Open Gift History to see the full picture of your event order: the estimated delivery window, any documents you uploaded, and all of its tracking numbers.
Bulk orders often ship in more than one box, so a single order can carry several tracking numbers, one for each parcel. They all appear in Gift History, in your admin order view, and in your CSV reports. As parcels make their way to the venue, you may get more than one tracking email for the same order.
Both recipients and senders will receive email notifications at key milestones in the gift's journey, or if there are any delivery issues requiring attention. Milestones that trigger a notification include:
Delivery issues/exceptions
Gift is out for delivery
Gift is available at pickup
Delivered
Events Requiring Special Handling
If your event has a time-sensitive delivery window, special receiving instructions, event labeling requirements, or other special handling needs, reach out to your &Open contact for support and guidance on next steps.