When you send a gift through &Open, we will automatically create a landing page and email (if applicable) to allow your gift recipient to provide their most up to date address and redeem their gift.

When gifting by email, we will automatically generate an email to send to your gift recipient. They will then receive an email right away after a gift order is processed. The email sender will be noreply@[companyname].andopen.co.

The email will have the recipient's first name, which will be pulled from the recipient details entered during checkout. There will be a clickable button asking the recipient to redeem their gift. Once this button is clicked, the recipient will be brought to a unique redemption landing on the platform, following the flow below.

When gifting by gift link, we will automatically generate a unique link for your recipients, which will direct to a unique redemption landing page. Gift links can sent to your recipient through whichever medium you wish.

Once the recipient chooses "Get my Gift" on the landing page, they'll see the gifts available for them to redeem, and select which gift they'd like to receive.

After selecting their gift, recipients will input their preferred delivery address. Once submitted, the gift will be shipped within our standard warehouse SLAs.

After redeeming their gift, recipients will receive 3 additional email communications.

Recipients will receive an email to confirm their redemption and delivery address.

Recipients will receive an email with tracking details and a link to track their delivery with our shipping carrier partner.

Following delivery, recipients will receive a Happiness Check, which allows them to send thanks or share feedback about the gift or delivery experience. Any constructive feedback or delivery issues are shared with our Support team to take action and find solutions.