Need help sending or receiving a gift? The &Open Support Team is here for you.
Browse our Help Center
Our Help Center includes helpful resources, step-by-step guides, and troubleshooting tips to help you send and receive gifts smoothly. We recommend checking the Help Center first—you may find the answer you need right away.
Chat with us
You will see a chat icon in the bottom right corner of every page while using the &Open platform or viewing a gift. Select the icon to start a conversation without leaving the page.
Email us
You can also contact the Support Team by emailing support@andopen.co.
What to include
To help us resolve your request quickly, please provide as much information as possible to describe what you need help with. Some details could include:
Your name and email address
Whether you’re sending or receiving a gift
The company that sent the gift, if applicable
The gift confirmation or order reference
A clear description of the issue
Screenshots or error messages, where relevant
When will I receive a response?
Our Support Team is available Monday through Friday. We aim to provide a first response within one business day.
Requests submitted outside operating hours will be reviewed when the team is next available. If you’ve already started a conversation with us, reply to the existing email or chat rather than opening another request. This keeps all relevant information together and helps us assist you faster.