&Open can email a PDF receipt for every Marketplace card payment your team makes. You choose the addresses, such as your accounts payable inbox, and each receipt arrives there moments after the payment.
Choose who gets your team's receipts
Each team has its own list of receipt addresses. You need the Admin role to change it.
In the navigation, open Settings and choose Users & Teams.
Choose your team from the list.
Choose Team Settings.
Find the Receipt emails section.
Type an address into Email address and choose Add address.
A message confirms the address is on your list. From then on, every card payment your team makes emails its receipt there.
Your list may already hold one address: the billing email saved with your team's card. You can change or remove it like any other.
To change an address, choose the pencil icon beside it. To remove one, choose the trash icon, then confirm.
Send receipts to your billing email when you add a card
When you add a card for your team, check Send receipts to this billing email under Billing email address. We add that address to your team's receipt list when you save the card.
If we can't add the address, for example because your list is full, we still save your card and tell you why the address wasn't added.
What the receipt email looks like
Each address on your list gets its own email for each card payment.
The subject line is "Your &Open receipt", followed by the gift reference in parentheses.
The email shows the amount charged to the card.
The receipt is attached as a PDF. It's the same receipt you can download from Gift History.
Stop receipts to an address
If you're an Admin, remove the address from the Receipt emails section in Team Settings.
If you receive receipts and no longer need them, choose Stop sending receipts to this address at the bottom of any receipt email. Confirm on the page that opens. You don't need to sign in.
When someone stops their own receipts, their address stays in your team's list, grayed out, with the date they removed it. Choose Add back to send receipts there again.
Frequently Asked Questions
Who can manage receipt addresses?
Anyone with the Admin role. Gift senders can't view or change the list.
How many addresses can a team have?
Up to ten. When your list is full, remove an address before you add another.
We have more than one team. Do they share a list?
No. Each team has its own list, and a receipt goes to the list of the team that made the payment. Add your accounts payable address to each team that needs it.
Which payments send a receipt email?
Marketplace gifts paid by card. Payments made any other way don't send a receipt email.
I added an address. Why hasn't it received anything?
An address gets receipts for card payments made after you add it. Your card is charged when we send a gift to the gift recipient, so the next receipt arrives with your team's next card payment.
If you expected an email and can't find it, check the spam folder for that inbox.
Can I get receipts for earlier payments by email?
No. You can download a receipt for any earlier payment: open Gift History, choose the gift, and download the receipt from the gift's details.
Can I turn receipt emails off for my team?
Yes. Remove every address from your team's list. With no addresses on the list, we send no receipt emails.
Someone stopped their receipts by mistake. How do I turn them back on?
Open the Receipt emails section in Team Settings, find the grayed-out address, and choose Add back.
The link in my receipt email says it's no longer valid. What do I do?
Your address has probably been removed or changed already. Ask an Admin on your team to check the receipt list.
Does replacing our card change who gets receipts?
No. The list belongs to your team, so it stays the same when you replace your card.