Recipient Flow

Short description

When you send a gift through &Open, we will automatically create a landing page and email (if applicable) to allow your gift recipient to provide their most up to date address and redeem their gift. This article will go through what this process looks like.

Context

If you choose to send you gift via email we will automatically generate an email to send to your gift recipient. They will then receive an email right away after a gift request is submitted. The email will be from "the company name" and the email address will be 'company@andopen.co'. If you choose to send this via direct link, we will automatically generate a unique link to your redemption landing page to be sent to your recipient through whichever medium you wish.

The email will have the recipient's first name, which will be pulled through from the list that was uploaded if it is a campaign or if it is a direct gift, you will have inputted the name, they will then see the email message template which will be the messaging you entered when you were setting up a campaign.

There will be a clickable button asking the recipient to redeem their gift. Once this button is clicked, the recipient will be brought to your company’s landing page on the platform. Here they will then be shown the gift or the gift will be hidden depending on what your company has decided.

Once the recipient chooses "Get my Gift" there will then be an option to fill out the details of what address they want it sent to. Once this is filled out and submitted, the recipient will then get an email confirming that the gift is being packed and sent to the chosen address. Once the gift has been shipped from our warehouse, the recipient will receive an email letting them know there gift is on the way and link will be available to track the package, the tracking link will be linked to a 3rd party delivery company, this is the website you will be brought to to see the status of your gift.

Please note that your email will look different as it will be customised to your company’s styling and brand guidelines.

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