These guidelines explain when &Open can support shipping to multiple warehouse locations, and why shipping to one destination warehouse is the default.
Overview
&Open catalogue pricing is inclusive of the landed cost to one warehouse location. Ordering inventory to one warehouse and then forwarding or splitting it elsewhere adds significant handling, freight, and duty/tax and can also create customs and compliance issues.
For that reason, splitting orders or forwarding inventory from one &Open warehouse to another (e.g., ordering to Ireland first, then re-shipping to other warehouses) isn’t supported as standard practice.
Best practice: Order directly to the destination warehouse
The best, and most cost-effective, approach is to have inventory ordered and shipped directly to the warehouse that will fulfill it, within the same region whenever possible.
This reduces:
Additional freight cost
Handling and relabeling time
Customs delays
Duty/tax duplication risk
Cost and margin distortion
What is a warehouse split
A warehouse split is when inventory from the same order is delivered into two or more warehouse locations (for example, part of an order goes to the EU and part goes to the US).
Warehouse splits differ from placing separate orders of the same inventory to different warehouses; a warehouse split would be used when one item is not produced locally and must be ordered in one location (ie: Ireland) and then split / shipped to a second warehouse in order to hold stock in multiple warehouses.
When a warehouse split may be possible
Warehouse splits are only feasible when all of the thresholds below are met per SKU:
Units per warehouse: more than 150 units of the same SKU going to each warehouse location, and
Minimum split percentage: at least 33% of the total units are going to any single warehouse, and
MOQ thresholds: minimum order quantities (MOQs) are met for each warehouse order.
A simple way to think about this: a split is typically only viable when each SKU quantity is 450+ total units, with at least 150+ units going to each warehouse (and MOQs met).
Exceptions
We may review exceptions for warehouse splits on a case-by-case basis, depending on the overall order value and other factors.
What to do if you think you need to store gifts in multiple warehouses
If you believe a split is necessary for your program, please reach out to your account manager and share:
Total units per SKU
Desired warehouse destinations and split percentages
Recipient destination countries
Timing constraints / required delivery windows
We’ll review feasibility, cost impact, and the best path to meet your timeline while minimizing risk and unnecessary cost.