&Open has warehouses in the US, Ireland, the UK, the Netherlands, and Australia, ensuring efficient global delivery. Below is an overview of each warehouse and its capabilities.
Warehouse Capabilities
Warehouse | US | IE | NL | AU | UK |
Scope | Dynamic - large and smaller campaigns | Dynamic - large and smaller campaigns | Limited capability - High volume low touch | Limited capability - High volume low touch | Smaller campaigns |
Shipping Services | Global shipping available.* Recommended for shipping to US and Canada | Global shipping available.* | EU Shipping Only. | Limited inter-national shipping. Recommended for shipping to AUS & NZ | Recommended for shipping to the UK. |
Carriers Used | UPS | DHL; DPD | DHL; GLS also available | Star Track; Australia Post; DHL also available | Fedex; DPD |
Bulk/Event Gifting? | Yes* | Yes* | No | No | Yes* |
Packaging | Custom packaging only for pre-assembled gifts.* &Open standard packaging for all other orders. | Custom packaging only for pre-assembled gifts.* &Open standard packaging for all other orders. | No custom packaging - &Open standard packaging only. | No custom packaging - Warehouse standard packaging only. | Custom packaging only for pre-assembled gifts.* &Open standard packaging for all other orders. |
Void-fill | Void-fill options only for pre-assembled gifts.* | Void fill options only for pre-assembled gifts.* | Kraft void-fill only. | Air pockets void-fill only. | Void-fill options only for pre-assembled gifts.* |
Alcohol? | No Alcohol. | Alcohol permitted for EU shipping only. | No Alcohol. | No Alcohol. | Alcohol permitted for UK shipping only.* |
Refrigeration available? | No. | No. | No. | No. | No. |
*Please note any capabilities marked with an asterisks() are only available dependent on the client tier*
š” Dynamic warehouses: US and IE warehouses can handle both small and big campaigns with custom packaging, pre-assembling gifts to the clientās requirements and shipping internationally DDP.
š” Warehouse operational days run from Monday to Friday within standard working hours, and not over the weekend.
Which warehouse should be used when sending gifts on the platform?
As a general rule, when multiple warehouse are available to ship from, follow these guidelines:
The United States warehouse supports shipping to the United States and Canada, but can ship globally if required and configured.
The Irish warehouse supports shipping globally. It's the best warehouse to use for regions including EMEA, APAC, and LATAM.
The Netherlands warehouse supports shipping within the European Union only.
The UK warehouse should be used when shipping within the UK.
The Australia warehouse supports shipping to Australia and New Zealand.
Reach out to your &Open point of contact for support or a full breakdown of all countries that are set up to ship from each warehouse on your gift platform.