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&Open Warehouse SLAs and timelines

Written by Mathew Cropper
Updated this week

Overview

  • Order Fulfillment: Orders received pre 10:30 am, local warehouse time, will ship by the end of the following working day.

  • Inventory Receiving: 2 business days (provided guidelines are followed). Non-conforming inbounds can take 2+ weeks to receive into stock.

  • Warehouse Assembly: 10 business days. This timing only commences once goods are received in the warehouse.

  • Bulk Order Processing: 3 business days β†’ ++ 2 business days if any special handling is required (e.g., labelling, packaging instructions etc). More detail on this link.

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